Flash Sale 2026 Terms and Conditions

Terms and Conditions

Flash Sale CAO CAO 2026

The Flash Sale CAO CAO 2026 campaign is a limited-time promotion applicable only to products selected by CAO CAO.

By making a purchase within this campaign, the customer agrees to have previously consulted these Terms and Conditions, including information on participating products, validity, availability, prices, payments, deliveries, warranties, exchanges, and returns.

This promotion is not a sweepstakes, contest, raffle, or game of chance. It is a commercial campaign offering discounts on selected products.

Promotion Summary

Validity:
From June 26, 2026, at 00:01 AM to July 4, 2026, at 11:59 PM, Central Mexico time.

Applicable to:
Selected products included in the Official List of Participating Products.

Subject to:
Inventory availability and while supplies last.

Not applicable to:
Pre-orders, special orders, products set aside before the campaign, non-participating products, or in-transit materials not authorized for sale.

Important:
Promotional prices are only honored for purchases paid, validated, and accepted within the campaign’s validity period.

1. Inventory Availability

All products are subject to availability.

Availability may vary between branches, warehouses, distribution centers, and sales channels due to the high turnover during the campaign.

Availability will be considered preliminary until:

• The product is confirmed in the system.
• The inventory is physically located.
• Payment is received, validated, and applied.
• CAO CAO accepts the transaction.

In case of actual stock depletion or inability to fulfill the order, CAO CAO will inform the customer and may offer one of the following alternatives:

• Refund of the amount paid.
• Exchange for an equivalent product, if accepted by the customer.
• Modification of the order.
• Credit note, if accepted by the customer.
• Other alternatives permitted by applicable law.

2. Products Excluded from the Promotion

The campaign does not apply to:

• Pre-orders.
• Special orders.
• Products set aside before the start of the campaign.
• Products not included in the Official List of Participating Products.
• Specially manufactured products for large-scale projects.
• Products subject to specific development, modification, import, or manufacturing.
• In-transit material not authorized as available for sale.
• Material identified as waste, display, used, reconditioned, or with aesthetic defects, unless such condition is clearly stated before purchase.

Special orders or pre-orders cannot be generated using the discounts from this campaign.

3. Prices and Discounts

Promotional prices apply only during the campaign’s validity period and only to participating products.

Prices must be clearly stated, indicating whether they include VAT and if there are additional charges for:

• Shipping.
• Handling.
• Installation.
• Haulage.
• Complementary services.
• Extraordinary logistical expenses.

Flash Sale CAO CAO 2026 discounts are not cumulative with:

• Other promotions.
• Commercial agreements.
• Special discounts.
• Distributor programs.
• Project prices.
• Bonuses.
• Promotional coupons.
• Interest-free installments.
• Any other commercial incentive.

Once the campaign ends, CAO CAO will not be obligated to honor promotional prices for transactions not paid, not confirmed, or not accepted within the promotional period.

In case of an obvious and verifiable error in price, discount, specification, or stock, CAO CAO will inform the customer before formalizing the transaction or, if payment has already been received, will offer legally applicable alternatives.

4. Payment Conditions

To access the promotional price, the purchase must be paid, validated, and accepted within the campaign’s validity period.

Accepted payment methods:

• Cash.
• Card through a bank terminal enabled by CAO CAO.
• Electronic link generated by authorized personnel or through the official online channel.
• Any other method expressly authorized by CAO CAO during the campaign.

The transaction is considered paid once the amount is received, validated, and applied by CAO CAO.

The campaign does not apply to interest-free installments.

5. Reservations, Layaways, and Quotes

CAO CAO will not make inventory reservations, hold merchandise, or maintain promotional prices without confirmed payment.

A quote, conversation, verbal authorization, message, or prior negotiation does not guarantee availability or promotional price.

Quotes issued during the campaign are informative and will be subject to:

• Promotion validity.
• Actual inventory availability.
• Price confirmation.
• Timely payment.
• Validation and acceptance of the transaction by CAO CAO.

6. Participating Branches and Channels

The promotion will be valid only in the following participating branches:

• Guadalajara B-0: Av. Ignacio L. Vallarta 6503, Local B0, Concentro, 45010 Zapopan, Jalisco.
• Guadalajara B-9: Av. Ignacio L. Vallarta 6503, Local B9, Concentro, 45010 Zapopan, Jalisco.
• Guadalajara Providencia: Av. Rubén Darío 425, Circunvalación Vallarta, 44680 Guadalajara, Jalisco.
• Mexico City: Gutenberg 194, Anzures, Miguel Hidalgo, 11590 Mexico City, CDMX.
• Querétaro: Blvd. Bernardo Quintana Arrioja 5120, Local 6, Desarrollo San Pablo, 76125 Santiago de Querétaro, Querétaro.
• Mérida: Calle 35 #230, Leandro Valle, 97143 Mérida, Yucatán.

CAO CAO's official online sales channels will also participate.

Any purchase made through channels other than those indicated will be excluded, unless expressly and verifiably authorized by CAO CAO.

7. Shipping and Deliveries

Delivery times may vary depending on:

• Inventory availability.
• Physical location of the product.
• Logistics scheduling.
• City or delivery zone.
• Product type, weight, and volume.
• Required maneuvers.
• Operational delivery conditions.

For local shipments, sales notes will be prepared for fulfillment within an estimated period of up to 5 business days, starting from payment confirmation, inventory validation, and transaction acceptance.

For out-of-town deliveries or store deliveries, the estimated period will be up to 5 business days after the material arrives at the corresponding branch, warehouse, distribution center, or logistics point.

These deadlines are estimated and may be adjusted due to logistical reasons, acts of God, force majeure, missing delivery details, access restrictions, customer absence, or circumstances not attributable to CAO CAO.

Unless expressly stated in writing, promotional prices do not include:

• Freight.
• Handling.
• Installation.
• Haulage.
• Cranes.
• Forklifts.
• Specialized equipment.
• Extraordinary logistical expenses.

Any additional charges must be informed to the customer before contracting them.

8. Additional Handling Services

If the customer requires additional handling, such as carrying material to upper floors, they must request it before scheduling the shipment.

To validate the handling service, the customer must provide:

• Full delivery address.
• Floor or level to which the material will be taken.
• Whether or not there is a freight elevator.
• Quantity or approximate weight of the material.
• Access conditions.
• Building restrictions.
• Permitted delivery hours.
• Authorized person to receive.
• Any condition that may affect safety or execution.

If the customer does not provide the necessary information, CAO CAO may limit delivery to the ordinary access point, ground floor, garage, sidewalk, unloading area, or a safe point determined by logistics.

Additional handling services must be quoted and paid for before execution.

Handling Calculation

The cost is calculated as follows:

Handling cost = number of levels × number of weight blocks × $200 MXN

For this calculation:

• Each additional floor counts as one level.
• Each block up to 50 kg counts as a full block.
• Any fraction up to 50 kg is considered a full block.
• Handling is subject to safety conditions and operational viability.

Reference Table

Delivery Level	Up to 50 kg	Up to 100 kg	Up to 150 kg	Up to 200 kg
1st level	$200.00 MXN	$400.00 MXN	$600.00 MXN	$800.00 MXN
2nd level	$400.00 MXN	$800.00 MXN	$1,200.00 MXN	$1,600.00 MXN
3rd level	$600.00 MXN	$1,200.00 MXN	$1,800.00 MXN	$2,400.00 MXN
4th level	$800.00 MXN	$1,600.00 MXN	$2,400.00 MXN	$3,200.00 MXN

 

For weights greater than 200 kilograms or levels above the 4th level, the cost will be calculated according to the formula indicated, subject to logistics validation.

Examples:

• If the customer requests to carry 50 kg of material to a 4th level, the cost will be: 4 levels x 1 weight block x $200.00 MXN = $800.00 MXN.
• If the customer requests to carry 100 kg of material to a 4th level, the cost will be: 4 levels x 2 weight blocks x $200.00 MXN = $1,600.00 MXN.
• If the customer requests to carry 150 kg of material to a 3rd level, the cost will be: 3 levels x 3 weight blocks x $200.00 MXN = $1,800.00 MXN.

Additional handling will only be performed when requested, quoted, accepted, and paid for by the customer, and always provided that reasonable safety and access conditions exist.

If the handling requires a crane, forklift, specialized equipment, or additional personnel, it must be quoted separately.

9. Clearance Products

Products identified as Clearance are discontinued materials, those approaching discontinuation, or those subject to permanent inventory removal.

Before purchasing, the customer acknowledges that:

• Inventory is limited.
• There will be no restocking once supplies are exhausted.
• CAO CAO does not guarantee future availability of the same product.
• Reasonable variations may exist between batches, tones, grains, finishes, textures, or presentations.
• It is the customer's responsibility to calculate and acquire the necessary quantity for their project during the promotion's validity.

10. Changes, Returns, and Cancellations

For products classified as Clearance, sales will be final when the request for change, return, or cancellation is due to reasons attributable to the customer, for example:

• Error in quantity calculation.
• Change of mind.
• Project modification.
• Incorrect selection of model, tone, size, or finish.
  Any reason beyond CAO CAO's control.

In these cases, changes, returns, cancellations, credit notes, refunds, or substitutions will not proceed.

The foregoing does not limit consumer rights when there is:

• Manufacturing defect.
• Delivery of a product different from the one purchased.
• Missing quantity delivered.
• Applicable legal or commercial warranty.
• Any other case provided for by current legislation.

When a product is for display, waste, used, reconditioned, has an aesthetic defect, or a special condition, CAO CAO must clearly inform this before purchase and record it in the corresponding commercial document.

11. Warranties

Warranties applicable to participating products will be subject to current legislation, conditions offered by CAO CAO, and, where applicable, warranties granted by manufacturers, importers, or distributors.

To make a warranty claim, the customer must present their proof of purchase and allow product inspection.

The inspection may be carried out by CAO CAO, manufacturer, importer, distributor, authorized center, or competent technical third party, as appropriate.

12. Online Purchases

Purchases made through official CAO CAO online channels will also be subject to the sales, payment, shipping, privacy, security, and customer service policies published on the official website.

Before finalizing their purchase, the customer can consult:

• Supplier identity.
• Address and contact information.
• Total price to pay.
• Shipping, handling, or additional service costs.
• Payment method.
• Estimated delivery date.
• Selected product.
• Quantity.
• Origin branch or warehouse, when applicable.
• Policies for changes, returns, cancellations, and warranties.
• Privacy notice.
• Means for clarification, claims, and customer service.

When legally applicable, CAO CAO will respect the consumer's rights of withdrawal, claim, return, or warranty.

13. Personal Data Protection

CAO CAO will process customer personal data in accordance with its current Privacy Notice.

Data may be used to:

• Process purchases.
• Validate payments.
• Issue invoices.
• Coordinate deliveries.
• Address warranties.
• Resolve clarifications.
• Provide customer service.
• Comply with legal obligations.
• Follow up on the commercial relationship.

The customer may exercise their rights of access, rectification, cancellation, and opposition according to the means established in CAO CAO's Privacy Notice.

14. Invoicing

The invoice must be requested in accordance with current tax provisions and CAO CAO's administrative policies.

The customer must correctly provide:

• Name or company name.
• RFC (Tax ID).
• Tax regime.
• Fiscal postal code.
• Use of CFDI (Tax Invoice).
• Email address.

It is recommended to request the invoice at the time of purchase or within the same calendar month in which the transaction is made.

Any subsequent modification will be subject to applicable tax regulations and corresponding administrative feasibility.

15. Customer Service

For questions, clarifications, warranties, deliveries, handling, invoicing, or any matter related to the campaign, the customer may contact CAO CAO through the following means:

Email: atencionaclientescaocao@gmail.com
Phone: (+52) 33 2257 9989
Hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.

CAO CAO will address requests in accordance with these Terms and Conditions, applicable legislation, and consumer rights.

16. Legal Framework

These Terms and Conditions will be interpreted in accordance with the laws of the United Mexican States, especially the Federal Consumer Protection Law and other applicable provisions.

Any dispute may first be addressed through CAO CAO's internal channels, without prejudice to the consumer's right to appeal to the Federal Consumer Protection Agency or competent authorities.

No provision of these Terms and Conditions shall be interpreted as a consumer's waiver of their rights under the law.

17. Unforeseen Cases

Cases not expressly provided for will be handled by CAO CAO in a reasonable, documented manner and in accordance with applicable law.

CAO CAO may issue operational or commercial clarifications about the campaign, provided they do not modify, to the detriment of the consumer, the rights, prices, guarantees, conditions or benefits previously offered and accepted.

18. Comprehensive Privacy Notice

The customer may consult CAO CAO's Comprehensive Privacy Notice at the following link:

Privacy Notice

In this notice, you will find detailed information about the personal data processed, purposes of processing, transfers, ARCO rights, revocation of consent, limitation of use or disclosure of data, use of cookies, contact methods, and changes to the notice.

The Comprehensive Privacy Notice may also be available, as applicable, via QR code, electronic link, physical notice at the branch, or upon request to atencionaclientescaocao@gmail.com.

Regarding personal data protection, CAO CAO's Comprehensive Privacy Notice complements these Terms and Conditions.