Terms and Conditions THE EXCITEMENT IS AT YOUR HOME

1. PROMOTION ORGANIZER

This promotion is organized by REPRESENTACIONES INTERNACIONALES HK, hereinafter referred to as “CAO CAO”.

2. NATURE OF THE PROMOTION

“The Excitement is in Your Home 2026” is a commercial promotion by CAO CAO applicable to valid purchases made during the period specified in these terms and conditions.

The promotion includes:

a) the benefit of up to 3 (three) months without interest, subject to the conditions established herein;
b) a promotional dynamic per branch, through which one (1) PARTY Kit will be given per participating branch; and
c) a national promotional dynamic, through which one (1) benefit equivalent to $50,000.00 MXN in CAO CAO interior category products will be granted.

Participation in this promotion implies reading, understanding, and full acceptance of these terms and conditions, as well as the applicable privacy notice.

3. VALIDITY PERIOD

The promotion will be valid from April 20, 2026, at 00:01 hours to May 20, 2026, at 23:59 hours, both in Central Mexico time.

Outside of said period:

no participations will be generated,
late registrations will not be recognized,
promotional benefits will not be enforceable,
and subsequent requests related to this campaign will not apply.

4. COVERAGE, BRANCHES AND PARTICIPATING CHANNELS

The promotion will be valid exclusively in the following participating CAO CAO branches:

a) Guadalajara (B-0)
b) Guadalajara (B-9)
c) Guadalajara (Providencia)
d) Mexico City
e) Querétaro
f) Mérida

CAO CAO's official online sales channel will also participate.

5. VOLUME OFFERED, BENEFITS AND TOTAL PRIZES

During the validity period of the promotion, the following prizes and benefits will be offered:

5.1 THE PARTY Kit per branch

One (1) PARTY Kit will be given per participating branch, for a total of six (6) kits.

Each PARTY Kit consists of:

one (1) grill
one (1) cooler
six (6) mugs

5.2 National product benefit

One (1) national benefit equivalent to $50,000.00 MXN in CAO CAO products will be awarded, applicable exclusively to the interior category, in accordance with these terms and conditions.

5.3 Total promotional prizes

In total, the campaign includes seven (7) promotional prizes:

six (6) PARTY Kits, one per participating branch; and
one (1) national benefit of $50,000.00 MXN in CAO CAO interior category products.

5.4 Interest-free months

Additionally, during the campaign's validity period, the benefit of up to 3 interest-free months will be offered, subject to operational availability, bank validation, correct transaction processing, and the restrictions and conditions established in these terms.

6. PARTICIPATING PRODUCTS AND EXCLUSIONS

The promotion applies only to purchases of products with physical stock available at the time of the transaction.

Excluded from this promotion, from the generation of participations, and, where applicable, from the application of interest-free months, are:

a) pre-sales;
b) special orders;
c) reserved products;
d) in-transit material;
e) damaged merchandise;
f) outlet products;
g) operations subject to special lists, wholesale prices, or preferential commercial conditions;
h) services, installation, handling, or other concepts unrelated to the participating products, unless CAO CAO expressly indicates otherwise.

Product availability is subject to existing inventory and while supplies last, with no obligation for CAO CAO to restock.

7. PROMOTION OF UP TO 3 INTEREST-FREE MONTHS

7.1 Application Conditions

During the validity period of the promotion, CAO CAO will offer the benefit of up to 3 (three) months without interest, subject to the following conditions:

minimum purchase of $500.00 MXN;
payment with participating credit card;
authorization of the operation by the corresponding financial institution;
correct selection of the applicable scheme when processing the transaction;
operational availability at point of sale or enabled channel.

7.2 Participating Cards

The interest-free months benefit will be applicable exclusively under the following payment schemes:

a) Payments made through banking terminal (POS):
It will only apply to cards issued by the following financial institutions:
American Express (AMEX) and BBVA.

b) Payments processed through the Openpay platform:
It will apply to credit cards issued by other financial institutions, other than those indicated in the previous paragraph, provided that the payment is processed through said platform.

In these cases, the cashier or authorized personnel must select the “3 months without interest” option when processing the transaction in Openpay, this being an essential requirement for the correct application of the benefit.

7.3 Additional Conditions

The availability of the benefit will be subject to the acceptance of the card by the issuing financial institution and the current terms, conditions, and policies of the Openpay platform.

The customer acknowledges and accepts that the application of interest-free months depends directly on these terms and conditions, so they must inform themselves beforehand about the eligibility of their card.

7.4 Restrictions

The interest-free months benefit:

will not be cumulative with other promotions, additional discounts, or financial benefits, unless expressly indicated by CAO CAO;
will not apply to operations carried out under special lists, wholesale prices, or preferential commercial conditions;
will not apply to excluded products according to these terms and conditions;
will at all times be subject to the approval, validation, policies, and operational capacity of the issuing financial institution and, where applicable, of Openpay.

7.5 Responsibility for MSI

CAO CAO will not be responsible for rejections, limitations, blockages, unavailability of the benefit, or any other restriction derived from the policies of financial institutions, the Openpay platform, or any third party involved in payment processing.

Likewise, CAO CAO will not be responsible for errors in the selection of the interest-free months scheme made during the payment process, when these are attributable to the client or circumstances beyond the reasonable control of the company.

Any questions, clarifications, or disputes related to the authorization or application of the financing must be consulted directly with the issuing bank or, where applicable, with the corresponding platform.

8. ELIGIBLE PERSONS TO PARTICIPATE

Only adult individuals, with legal capacity to contract, who make valid purchases during the promotion's validity period and comply with all the requirements established in this document, may participate.

The following may not participate in the promotion, generate valid participations, or be winners:

a) CAO CAO employees;
b) CAO CAO directors, administrators, representatives, or partners;
c) temporary or permanent personnel involved in the administration, operation, or execution of the campaign;
d) suppliers, agencies, service providers, and external collaborators involved in the campaign;
e) direct relatives, up to the second degree by blood or affinity, of any of the aforementioned persons.

Purchases made by any of the aforementioned persons will not generate valid participations, even if they have been registered by error. If detected later, such participations will be voided without liability for CAO CAO.

Legal entities will not participate directly in the dynamic. However, regarding invoiced purchases, CAO CAO may allow the registration of an individual identified as responsible or representative of the operation, provided that said person complies with these terms and conditions and is previously validated by CAO CAO.

9. VALID PURCHASES AND PARTICIPATION GENERATION

To generate participations, the purchase must:

a) have been made within the promotion's validity period;
b) be fully paid;
c) be recorded on a single invoice, CFDI, note, or valid proof determined by CAO CAO;
d) not be subject to cancellation, return, chargeback, bank clarification, substitution, or adjustment affecting the eligible amount;
e) correspond to participating products according to these terms and conditions.

For each complete multiple of $12,000.00 MXN effectively paid in a single valid purchase, the customer will receive one (1) participation.

Examples:

$12,000.00 MXN = 1 participation
$24,000.00 MXN = 2 participations
$36,000.00 MXN = 3 participations

Fractions less than $12,000.00 MXN will not generate additional participation, will not be cumulative, and cannot be added to subsequent purchases.

It is not allowed to:

accumulate tickets,
group invoices,
add different purchases,
fraction operations to claim more participations,
or combine purchases made by the same or different customers, even if they correspond to the same day, same branch, or same channel.

10. REGISTRATION OF PARTICIPATIONS

Each participation will be linked, at a minimum, to the following information:

a) full name of the participant;
b) contact telephone number;
c) email address, if provided;
d) invoice number, CFDI, note, or receipt;
e) purchase amount;
f) date of the transaction;
g) branch or purchase channel;
h) participant's address, including street, cross streets, and postal code, when requested;
i) any other minimum operational control data that CAO CAO reasonably requires to validate participation.

In-store purchases

For in-store purchases, CAO CAO may issue a physical ticket, stub, or participation folio.

Online purchases

For online purchases, CAO CAO may generate a digital folio or digital proof of participation and send it through the contact method provided by the customer.

Online purchases will also participate in the national promotion for a $50,000.00 MXN benefit in CAO CAO interior products.

Insufficient data, inability to make contact, or lack of confirmation when requested may prevent the subsequent accreditation of participation.

11. GROUNDS FOR INVALIDATION

CAO CAO may invalidate any participation in the following cases:

a) incomplete, false, inconsistent, or unverifiable data;
b) illegible information;
c) alterations, erasures, or corrections that prevent validation;
d) duplication of tickets, folios, notes, CFDIs, or receipts;
e) inconsistencies between the participation record and the purchase actually made;
f) total or partial cancellation of the purchase;
g) return of merchandise that reduces the eligible amount;
h) chargebacks, charge disputes, or definitive non-payment;
i) irregular substitution, re-invoicing, or modification of the transaction;
j) use of third-party data without authorization;
k) purchases made by ineligible persons;
l) any attempt at fraud, simulation, manipulation, or alteration of the promotion;
m) non-compliance with any of these terms and conditions.

The determination of invalidity must be supported by objective internal validation elements.

12. DYNAMIC 1: PRIZE PER BRANCH

One (1) prize will be awarded for each participating branch, for a total of six (6) prizes.

Only valid purchases made at the corresponding branch will participate.

Each branch will have its own universe of participations.

Each prize per branch consists of:

one (1) grill
one (1) cooler
six (6) mugs

The prize is:

personal,
non-transferable,
not exchangeable for cash,
non-refundable,
and not exchangeable for other goods or services.

Prizes will be delivered in their current condition, without any additional warranty other than that which, if applicable, is directly granted by the manufacturer or original supplier.

13. DYNAMIC 2: NATIONAL BENEFIT OF $50,000.00 MXN IN PRODUCT

One (1) national benefit equivalent to $50,000.00 MXN in CAO CAO interior products will be awarded.

The following will participate in this dynamic:

valid purchases made at all participating branches; and
valid purchases made through CAO CAO's official online sales channel.

The benefit consists of a promotional coupon, internal voucher, or internal commercial credit with a nominal value of $50,000.00 MXN, including VAT, exclusively applicable to the acquisition of interior products marketed by CAO CAO, at the current price at the time of redemption.

This benefit:

a) must be used in a single transaction for the total amount;
b) does not generate a credit balance;
c) is not refundable in cash;
d) is not transferable;
e) is not cumulative with additional promotions, cumulative discounts, or coupons from past campaigns;
f) cannot be applied to services, installation, handling, outstanding balances, special orders, pre-sales, outlet, waste, or concepts other than those expressly authorized by CAO CAO.

The validity of the benefit will be thirty (30) calendar days from the date of formal acceptance by the winner.

14. WINNER SELECTION PROCESS

The selection of winners will take place on May 28, 2026, at 4:00 PM, and may extend until 5:30 PM, Central Mexico time, through a live broadcast on CAO CAO's official Instagram accounts.

The selection will be made by random extraction of participations deposited in a raffle drum or by an equivalent physical mechanism determined by CAO CAO, in order to guarantee transparency, traceability, and control of the process.

For each dynamic, the third valid ticket extracted consecutively will be selected. If any of the extracted tickets do not meet the established requirements or are invalid, CAO CAO will continue the extraction until a valid winner is obtained.

CAO CAO may record, document, photograph, and retain evidence of the selection process for purposes of transparency, operational control, internal audit, clarification handling, and legal compliance.

14.1 Technical failures in transmission

In case of technical interruptions, network failures, platform crashes, transmission errors, account blocking, power failures, or any other circumstance beyond or not fully controllable by CAO CAO that prevents the continuation of the live broadcast, the selection process may continue offline, provided that:

the same previously informed mechanics are maintained,
the process is properly documented,
reasonable evidence of the procedure is retained,
and such evidence can be subsequently published in stories, social media, or official CAO CAO channels.

The above will not invalidate the selection, provided it has been made in accordance with these terms and conditions.

14.2 Additional verifications

If during or after the selection process additional verifications, validations, or clarifications are required for any participation, CAO CAO may postpone the official confirmation of the winner until May 30, 2026.

15. PUBLICATION AND NOTIFICATION OF WINNERS

Winners will be announced through CAO CAO's official Instagram account (@shopcaocao) on May 28, 2026 or, if applicable, no later than May 30, 2026, when additional validations are necessary.

Additionally, CAO CAO will make up to three (3) contact attempts with each winner, by telephone call and/or WhatsApp message, using the data provided by the participant at the time of registration.

The first contact attempt duly documented by CAO CAO will be the reference for calculating the deadlines related to prize claim.

CAO CAO will not be responsible if the data provided by the participant is incorrect, incomplete, illegible, inactive, or does not allow effective location.

16. UNLOCATED, UNRESPONSIVE, OR DISQUALIFIED WINNER

If a winner:

cannot be located,
does not respond within three (3) calendar days following the first documented contact attempt by CAO CAO,
rejects the prize,
fails to prove their identity,
fails to comply with documentary requirements,
or is subsequently found to be invalid according to these terms and conditions,

CAO CAO may declare such selection null and void and proceed to choose a new winner in accordance with the established mechanics.

17. PRIZE CLAIM

The winner must claim their prize within thirty (30) calendar days following the first successful contact made by CAO CAO, or, if contact was not successful due to reasons attributable to the participant, within thirty (30) calendar days from the first documented contact attempt by CAO CAO.

To claim the prize, the winner must present:

a) valid official identification;
b) proof of purchase;
c) ticket, stub, folio, or proof of participation, if applicable;
d) any additional documentation reasonably necessary to validate identity, ownership of the transaction, and right to the prize.

If the prize is claimed by a representative, they must present a simple power of attorney signed by the holder, a copy of the holder's and representative's valid official identification, as well as any other reasonable validation element requested by CAO CAO.

If the prize is not claimed within the specified period, the winner will forfeit their right to receive it, with no liability for CAO CAO.

18. PRIZE DELIVERY AND LOGISTICAL CONDITIONS

Physical prizes corresponding to Dynamic 1 will be delivered at the branch where the winning participation was generated, unless CAO CAO determines a different modality for operational reasons.

In the case of the national benefit corresponding to Dynamic 2, delivery may consist of the formal assignment of the benefit and the subsequent supply of the product, subject to inventory, delivery schedule, logistical coverage, and current commercial conditions.

When delivery involves home shipping

It will be the customer's responsibility to:

a) be at the agreed address and time;
b) assume extraordinary costs arising from re-shipments, additional handling, route changes, storage, or inability to deliver due to reasons attributable to the customer;
c) verify the quantity, condition, and state of the product at the time of receipt.

When the customer chooses warehouse pickup or assigned point

They must:

a) arrive within the established hours;
b) present an appropriate vehicle for the type and volume of cargo;
c) have sufficient supplies for securing and protecting the material.

CAO CAO may refuse delivery or loading when it considers that the vehicle or transport conditions are inadequate to protect the integrity of the merchandise.

Once the delivery has been made and received to satisfaction, CAO CAO's responsibility regarding the prize will be considered fulfilled concerning its physical delivery.

19. CANCELLATIONS, RETURNS, CHARGEBACKS, ADJUSTMENTS AND PRIZE REVOCATION

This clause applies strictly and prevails over any contrary interpretation.

In the event that a purchase that generated entries is subject to:

total or partial cancellation,
return,
subsequent bonus,
invoice replacement,
re-invoicing,
bank clarification,
chargeback,
dispute of charge,
payment reversal,
definitive non-payment,
or any adjustment that modifies the original transaction,

CAO CAO may cancel the corresponding entry, totally or partially, even if the registration has already been made.

If the adjustment reduces the eligible amount below the minimum required to generate the entry, the entry will be rendered void.

19.1 Revocation after selection

If, after a winner is selected but before the final delivery of the prize, CAO CAO detects that the transaction that originated the entry was canceled, modified, returned, reversed, adjusted, or presents any irregularity affecting its validity, CAO CAO may revoke the winner's selection and render it void, without any liability.

19.2 Revocation after delivery

If, even after the prize has been delivered, it is objectively detected that the purchase that originated the entry was not valid, was simulated, canceled, totally or partially returned, manipulated, charged back, unrecognized, or altered in any way affecting the right to participate, CAO CAO may:

claim the return of the prize,
cancel any unredeemed benefit,
cancel pending balances or benefits,
and take appropriate legal or commercial action.

The participant accepts that the prize depends on the existence, validity, definitive payment, and permanence of the purchase that generated the entry, so there will be no acquired right if the underlying transaction is invalid or subsequently affected.

20. TAXES, FEES AND EXPENSES

Any tax, contribution, duty, fiscal charge, expense, commission or outlay that, where applicable, arises from obtaining, claiming, receiving, transferring, using or enjoying the prize, shall be the sole responsibility of the winner, unless otherwise expressly provided by law.

21. USE OF WINNERS' NAMES, IMAGES, VOICES AND MATERIALS

By participating in this promotion and, where applicable, by accepting the prize, the participant and/or winner authorizes CAO CAO, without need for payment, additional consideration, or subsequent authorization, to use their:

name,
image,
voice,
photograph,
video,
statements,
content generated during prize delivery,
as well as any material related to their participation or winner status,

for advertising, promotional, commercial, editorial, institutional, and dissemination purposes, in any known or future medium, including but not limited to:

social networks,
stories,
reels,
videos,
website,
landing pages,
digital campaigns,
advertisements,
mailing,
WhatsApp,
catalogs,
printed materials,
internal materials,
corporate materials,
presentations,
commercial communication,
audiovisual and photographic content.

This authorization is granted free of charge, for an indefinite period, and for national and international territory, without generating any right to additional compensation.

22. PERSONAL DATA PROCESSING

CAO CAO will collect and process participants' personal data in accordance with its comprehensive privacy notice.

Personal data may include, among others:

full name,
phone number,
email address,
purchase data,
branch,
transaction number,
address,
and other data strictly necessary for campaign administration.

Primary Purposes

The data will be processed for:

a) identifying and registering the participant;
b) validating the authenticity of the purchase and compliance with requirements;
c) generating, managing, organizing, safeguarding, and auditing entries;
d) integrating internal control databases and administrative evidence;
e) preventing, detecting, and investigating inconsistencies, duplications, fraud, or improper use;
f) contacting the participant, finalist, or winner by phone, WhatsApp, and other provided means;
g) notifying results, coordinating deliveries, redemptions, validations, and claims;
h) addressing clarifications, complaints, requests, and disputes;
i) complying with legal, regulatory, administrative obligations, and requirements of competent authorities.

Secondary Purposes

Additionally, and unless the data subject objects, data may be processed for:

a) sending advertisements, promotions, news, and commercial communications from CAO CAO;
b) invitations to future events, activations, demonstrations, or campaigns;
c) commercial and customer experience follow-up;
d) creating basic commercial profiles to offer products, promotions, or content related to customer interests.

The data subject may refuse the processing of their data for secondary purposes without affecting their participation in the promotion, by sending a request to shopcaocaomx@gmail.com.

CAO CAO will not commercialize participants' personal data.

Personal data may only be shared with providers who reasonably support the administration, validation, communication, logistics, or execution of the campaign, as well as with competent authorities when there is a legal obligation or a justified requirement.

23. COMPREHENSIVE PRIVACY NOTICE

CAO CAO's comprehensive privacy notice can be consulted at:

https://shopcaocao.com/policies/privacy-policy

and/or through the means that CAO CAO makes available to the data subject at its branch, website, or official channels.

This notice contains, among other elements:

identity and address of the data controller,
personal data collected,
primary and secondary purposes,
mechanisms to limit use or disclosure,
means to exercise ARCO rights,
data transfers, where applicable,
and the procedure for communicating changes to the privacy notice.

24. EXERCISE OF ARCO RIGHTS AND PRIVACY CONTACT

The data subject or their legal representative may exercise their rights of access, rectification, cancellation, or opposition, as well as revoke their consent for the secondary purposes that apply, by sending a request to the email:

shopcaocaomx@gmail.com

accompanied by the necessary information and documentation to prove their identity and, where applicable, legal representation.

CAO CAO will process requests in accordance with applicable law.

25. ACT OF GOD, FORCE MAJEURE AND MODIFICATIONS

CAO CAO may suspend, reschedule, or modify operational aspects of the promotion for justified reasons, including but not limited to:

act of God,
force majeure,
technical failures,
logistical incidents,
branch closures,
material impossibility of executing the dynamic on the scheduled date,
digital platform failures,
or requirements from competent authorities.

Any modification will be communicated by reasonable means and will not affect rights already acquired by participants regarding validly performed transactions, unless there is a legal or material cause preventing it.

26. RESPONSIBILITY AND SCOPE OF THE PROMOTION

CAO CAO will only be responsible for what is expressly stipulated in these terms and conditions and for the inalienable rights of the consumer in accordance with applicable legislation.

CAO CAO will not be responsible for:

a) erroneous data provided by the participant;
b) inability to contact due to the participant;
c) improper use of tickets, folios, or vouchers by the participant;
d) damages occurring after the delivery and acceptance of the prize;
e) third-party decisions, including banking institutions, digital platforms, and logistics providers, beyond its reasonable control;
f) inability to broadcast live due to technical reasons;
g) any non-compliance arising from false, omitted, or altered information provided by the participant.

27. NO AFFILIATION

This campaign is an independent promotion of CAO CAO and has no relationship, sponsorship, authorization, or affiliation with FIFA or official sports event organizers.

28. INTERPRETATION AND UNFORESEEN CIRCUMSTANCES

Any situation not covered by these terms and conditions will be resolved by CAO CAO based on reasonable, objective, verifiable, and consistent criteria with the promotion's mechanics, without contravening the consumer's inalienable rights under applicable law.

29. APPLICABLE LAW AND JURISDICTION

The interpretation, fulfillment, and execution of these terms and conditions shall be governed by the laws applicable in the United Mexican States.

For any dispute, the parties submit to the jurisdiction of the competent authorities of the consumer's domicile and, in matters not inalienable, to the competent courts applicable under law.

30. ACCEPTANCE

Participation in this promotion implies reading, understanding, and full acceptance of these terms and conditions and the applicable privacy notice.

PROMOTIONAL OPERATING FLOW

(from purchase to prize delivery)

This section is an integral part of these terms and conditions and aims to establish the operating flow of the promotion for transparency, control, and traceability purposes.

30.1 Participation Generation

Participation is generated when the customer:

a) makes a valid purchase according to these terms and conditions;
b) settles the total amount of the transaction;
c) meets the required amount to generate participations.

For each complete multiple of $12,000.00 MXN in a single valid purchase, one (1) participation will be generated.

30.2 Participation Registration

Once the purchase is made:

a) the salesperson or advisor will register the customer's data in the system or control file;
b) a physical ticket or digital folio will be generated, depending on the purchase channel;
c) the customer must verify that their data is correct at the time of registration.

30.3 Deposit in Drum

For in-store purchases:

a) the ticket will be deposited in the drum corresponding to the branch;
b) the deposit may be made in the presence of the customer or under the supervision of authorized personnel;
c) the store leader must ensure that all valid participations are correctly entered.

30.4 Branch Control and Safeguarding

During the promotion's validity period:

a) the store leader will be responsible for the physical safeguarding of the drum;
b) a daily record will be kept in a digital file;
c) correspondence between physical participations and digital records must be ensured;
d) any undue manipulation must be prevented.

30.5 Promotion Close and Participation Submission

At the end of the validity period:

a) each branch must close its participation record;
b) on May 21, 2026, each store leader will send all participations to corporate offices;
c) the submission must be made securely, integrally, and without alterations;
d) the corresponding final digital file must accompany it.

30.6 Participation Consolidation

Participations will be consolidated at the corporate offices located at:

Av. Ignacio L. Vallarta 6503, Plaza Concentro, Oficina A1, Zapopan, Jalisco, C.P. 45010

At that point:

a) participations from all branches will be received;
b) the integrity of the received materials will be validated;
c) the total universe of valid participations will be integrated;
d) a cross-check between digital records and physical participations will be performed.

30.7 Winner Selection Process

Selection will be carried out according to the mechanism provided in this document:

a) by random drawing in a drum or equivalent physical mechanism;
b) on the defined date and time;
c) selecting the third valid ticket drawn;
d) repeating the process in case of invalid tickets.

30.8 Winner Validation

Once a potential winner is selected:

a) it will be verified that the participation meets all requirements;
b) the authenticity of the purchase will be validated;
c) it will be confirmed that there are no causes for invalidity;
d) it will be reviewed that the purchase remains current and definitively paid;
e) notification will proceed if the validation is satisfactory.

30.9 Notification

CAO CAO:

a) will publish the winner on its official channels;
b) will make up to 3 contact attempts via phone and/or WhatsApp;
c) will document these attempts;
d) will apply the deadlines established in these terms and conditions.

30.10 Winner Confirmation

The winner must:

a) confirm acceptance of the prize;
b) submit the required documentation;
c) comply with the established timings.

In case of non-compliance, a new winner may be selected.

30.11 Prize Delivery

The prize delivery will be made:

a) at a branch or by shipment, as appropriate;
b) upon identity validation of the holder or authorized representative;
c) according to the established logistical conditions;
d) considered received in conformity at the time of delivery, except for immediate and documented observations.

30.12 Process Closure

The process will be considered concluded when:

a) the prize has been delivered or the selection has been declared null and void in accordance with these terms;
b) the winner has confirmed receipt, if applicable;
c) the promotion's expediente closure has been documented.

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