Help
About the products
What materials do you offer?
What materials do you offer?
We offer solutions for walls, ceilings, and surfaces, such as decorative panels, marble-look sheets, SPC, and more.
How do I choose the right material for my project?
How do I choose the right material for my project?
You can schedule a personalized consultation with our team. We'll help you based on usage, style, and technical needs.
Are your products moisture resistant?
Are your products moisture resistant?
Yes, several of our materials are designed to withstand humid environments, such as kitchens or bathrooms.
Do you offer a warranty?
Do you offer a warranty?
Yes. All our products have a warranty against manufacturing defects. See product-specific details.
Shipping & delivery
Do you ship throughout Mexico?
Do you ship throughout Mexico?
Yes, we have nationwide coverage. We will give you the best option based on your location and type of order.
How long will my order take to arrive?
How long will my order take to arrive?
Between 4 and 15 business days, depending on the destination and product. For special orders, this may vary.
Can I pick up my order in person at the warehouse?
Can I pick up my order in person at the warehouse?
Yes, you can. Just let us know in advance to coordinate your pickup and ensure your order is ready. We will share the exact address and available time with you.
Shopping and payments
How can I make a purchase?
How can I make a purchase?
You can purchase directly from our website or message us on WhatsApp for personalized assistance.
What forms of payment do you accept?
What forms of payment do you accept?
We accept credit cards, debit cards, bank transfers, deposits, and cash payments.
Can I get an invoice for my purchase?
Can I get an invoice for my purchase?
Yes.
– If you bought online, you can bill directly at: shopcaocao.com/pages/facturacion
– If you placed your order directly with an advisor, request your invoice via WhatsApp, providing your full tax details and order number.